We process and ship orders as quickly as possible. For international orders, please allow up to 5-10 business days for delivery, depending on your location. Delivery times may vary due to customs processing or other factors beyond our control.
For domestic orders within Finland, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you. You’ll receive a tracking number once your order has shipped so you can easily track its progress.
Yes, we do ship internationally. The shipping fee may vary depending on your location.
We will select the courier for all shipments, ensuring the most reliable service for your order. You’ll receive a tracking number once your order has shipped so you can easily track its progress.
For international orders, you may be responsible for paying customs duties, taxes, or other import fees, depending on your country’s regulations. These charges are not included in the cost of shipping and are typically collected by the courier or customs agency upon arrival.
We recommend checking with your local customs office to understand any potential fees before placing your order. Please note that any customs or import fees are the responsibility of the customer.
You have a 14-day return right on all orders. To be eligible for a return, items must be unused and in their original packaging. Returns are free of charge for orders within Finland. For international orders, the return shipping fee is the responsibility of the customer.
We want you to be fully satisfied with your purchase. If you'd like to exchange an item, it must be unused, in its original packaging, and in the same condition as when you received it. You have 14 days from the date of delivery to request an exchange.
To initiate the process, please contact us at info@4kaad.com, and we'll guide you through the steps.
To change the lenses on your 4KAAD glasses, we’ve got you covered with easy-to-follow instructional videos for different models we offer. Simply visit our official YouTube channel, 4KAAD, and search for the video that matches your specific glasses model. The step-by-step guides will help you safely and easily replace your lenses.
If you need further assistance, feel free to reach out to us at info@4kaad.com.
To determine the ideal pole length for you, please email us at info@4kaad.com with your height and the type of pole you are looking for. We’ll be happy to assist you in choosing the perfect pole length for your needs!
We offer a limited warranty on all 4KAAD products against manufacturing defects. The warranty covers defects in materials or workmanship under normal use for from the date of purchase.
This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. If you believe your product is defective, please contact us at info@4kaad.com with your order details and we’ll assist you with the next steps. Warranty is only valid against proof of purchase.
We offer Klarna, Paypal, Shop Pay, Visa, Mastercard, Union Pay, and AMEX
At the moment, we only offer selected payment methods, and invoicing is not available. If you need a payment plan or would like to split your payment, please refer to Klarna, which provides flexible payment options. For more details, visit the Klarna website during checkout.
We’re excited to offer sponsorship opportunities! Stay tuned for more details and the official opening of the application process. We can’t wait to see how we can work together!
